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We expect our customers to be able to provide all requested information to the best of their ability and allowance of the customers policies and procedures. This can include, but is not limited to, the following artifacts:
ConfigOS Process Logs.
ConfigOS Results.
ConfigOS cxp files being used.
Endpoint System Logs.
We requests that you identify a dedicated point of contact(s) who will be available to work with us on Priority 1/2 escalations.
We expect our customers to treat SteelCloud employees with fairness, integrity, dignity, and respect.
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