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A Citrix (owner of ShareFile) article that has instructions for other applications here:
ShareFile how to setup FTP (citrix.com) (scroll to ‘Examples’)

Windows, via WinSCP

New site default:

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Change the protocol to FTP, the port to 990, select implicit from the Encryption dropdown, add the hostname url and the username with the subdomain prefix steelcloud/, and your password (this image is now saved):

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Upon clicking ‘Login’, you should have access, and can download/upload/navigate as per your assigned permissions.

Linux (via WSL+lftp)

lftp, including creating a new blank dir, with navigation for context:

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