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We will communicate with our customers as laid out in our Support Matrix.
We will explain our processes and decisions in a way that is understandable and clear.
We will treat our customers with fairness, integrity, dignity, and respect.
Our interactions with you will be open, transparent, fair, and governed by our policies and procedures.
In return, we expect the following from our customers:
We expect our customers to be able to provide all requested information to the best of their ability and allowance of the customers policies and procedures. This can include, but is not limited to, the following artifacts:
ConfigOS Process Logsprocess logs.
ConfigOS Resultsresults.
ConfigOS cxp files being used.
Endpoint System Logssystem logs.
We request that you identify a dedicated point of contact(s) who will be available to work with us on Priority 1/2 escalations.
We expect our customers to treat SteelCloud employees with fairness, integrity, dignity, and respect.
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