This Customer Code of Conduct sets out the standards you can expect from us and in turn the responsibilities and standards we expect from our customers.
As a customer of SteelCloud you should expect from us:
We will communicate with our customers as laid out in our Support Matrix.
We will explain our processes and decisions in a way that is understandable and clear.
We will treat our customers with fairness, integrity, dignity, and respect.
Our interactions with you will be open, transparent, fair, and governed by our policies and procedures
In return, we expect the following from our customers:
We expect our customers to be able to provide all requested information to the best of their ability and allowance of the customers policies and procedures. This can include, but is not limited to, the following artifacts:
ConfigOS Process Logs.
ConfigOS Results.
ConfigOS cxp files being used.
Endpoint System Logs.
We expect our customers to treat SteelCloud employees with fairness, integrity, dignity, and respect.
